Our smoked mussels are vacuum packed and our smoked mussel chowder is sold in a sealed tub.
To assure your goodies will remain chilled during transit we send them to you in a polysterian bin with frozen non toxic gel packs.
You will be notified by the courier company when the parcel has been picked up from our Smokehouse. Please track your item with the “track and trace” number provided to you. The item should not be in transit more then 24h. Once received make sure the product is still in cool condition and return it immediately to the fridge. During your online purchase order you will have various options available to you for your delivery. Please note that once the order has left our Smokehouse it is out of our power to determine delivery options. It is your responsibility to make sure you have filled in all required steps on the “parcel delivery” for a seamless delivery to your door. Blackbeards Smokehouse can not be made liable for perished goods where it was not possible for the courier driver to deliver the parcel due the receivers absence. Please contact us in case your parcel is not been delivered in timely frame. We’ll make our up most to recover the parcel from the courier company. Should goods been spoilt due to long transit times, they need to be returned to us and we’ll replace them at no cost to you. Please ensure that the product is still in the original packaging. No customer damaged products will be accepted back for refund or exchange. In the unlikely event of there being a fault with the product, we will endeavour to send a replacement, or will give you a refund. This includes a credit to your card for the cost of your return postage. If you have any questions regarding returns, please contact us and we will be more than happy to advise. Please contact us before returning any product.